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Online Privacy Policy

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Welcome to the Bank Hapoalim B.M. New York Branches website. We appreciate your concerns about privacy of personal information that you may provide to us through this website. Therefore, we are providing this statement to explain how we use and safeguard any information that you may give to us.

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Use of Our Site

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On this website, you can learn about the many products and services we offer, read our corporate reports, and obtain information about career opportunities without providing any information about yourself. Our existing customers may access their accounts through a link to our online banking site.

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Privacy of Information You Provide

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We may collect personal information from visitors to this site, including name, postal address, e-mail address, telephone and fax numbers, (if you provide such information to us), and domain names and IP addresses automatically when you visit this site. We may also ask for additional information about you in order to provide the services you request. We do not knowingly solicit data from children and we do not knowingly market to children.

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Use of Cookies

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We are constantly looking for ways to provide better service, track usage of this site, and to address security hazards. To do this we may use a software “cookie”. A cookie is a small piece of information that a website stores in the web browser of your computer when you visit that website and can retrieve during a later visit to that site. No cookie will contain information that would enable anyone to contact you by telephone, e-mail, or U.S. mail. A cookie can only be read by the website that sets the cookie. You may set your web browser to notify you when a cookie has been sent to you and to provide you with the opportunity to refuse that cookie or to prevent cookies from being set. Setting your web browser to disable cookies will not prevent you from visiting our website.

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How Information is Used

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The information we collect is used to enhance your web experience at our site and for internal tracking purposes.

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Who will have access to the information?

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We will not disclose or sell to any unaffiliated third parties or make available any nonpublic personal information about you that we capture from this website or which you have provided to us. Your nonpublic personal information will be made available only to those at Bank Hapoalim B.M. New York Branches who have a need to know such information in making this website available to you, providing the products and services that you are using, or when required by law.

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Coverage of this Policy

Specific privacy policies apply to non-public personal information concerning consumers of certain products and services that we offer. We make those policies available to our customers in accordance with state and federal law.

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To view the BHI Privacy Policy for California Residents, provided pursuant to the California Consumer Privacy Act, click here.

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Customer Security Awareness Guidelines

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You can help protect yourself and your financial information from potential cyber threats by following these security awareness guidelines. If you have any security concerns or questions, be sure to reach out to the customer service representatives for guidance and support:

• Passwords: Use strong passwords that are difficult to guess and change them regularly. Avoid using the same password for multiple accounts, and never share your passwords with anyone, including financial institution employees. Remember that customer service representatives will never ask for your password.

• Don't write down credentials: Avoid writing down your login credentials such as usernames, passwords, or PINs on a piece of paper or storing them on your device in an unencrypted form. Instead, use password managers to securely store your login information.

• Two-Factor Authentication: Enable two-factor authentication on all accounts whenever possible. This provides an extra layer of security by requiring a second form of identification, such as a text message or mobile app, in addition to your password.

• Phishing: Be vigilant about phishing scams. These are fraudulent emails, texts or phone calls that attempt to trick you into giving away sensitive information. Look out for suspicious links or attachments, and never provide personal or financial information unless you are absolutely sure of the identity of the person or organization requesting it.

• Social Engineering: Be cautious of social engineering attempts. These are tactics used by cybercriminals to trick individuals into providing sensitive information or performing actions that compromise their security. Never give out personal information, passwords or other sensitive data to anyone, even if they claim to be from a financial institution or other trusted organization.

• Malware Protection: Use updated anti-malware software to detect and remove malicious software such as viruses, spyware, and ransomware. Be sure to keep your antivirus software updated to protect against the latest threats.

• Keep Software Up-to-Date: Keep all software, including operating systems, browsers, and security software, up-to-date with the latest patches and updates. This helps to prevent vulnerabilities from being exploited by cybercriminals.

• Monitor Your Accounts: Regularly check your bank and credit card statements for any suspicious activity. If you notice any unauthorized transactions, report them to your financial institution immediately.

• Be Careful When Using Public Wi-Fi: Public Wi-Fi networks are often unsecured, making it easy for hackers to intercept your data. Avoid logging into financial accounts or conducting sensitive transactions while on public Wi-Fi.

• Limit the Amount of Personal Information You Share Online: Be cautious of the amount of personal information you share online, as this information can be used by cybercriminals for identity theft. Avoid sharing sensitive information such as your Social Security number or financial account numbers on social media or other public platforms.

• Use Trusted Websites: When conducting financial transactions online, only use trusted websites that are secure and have a valid SSL certificate. Look for the padlock icon in your browser's address bar, which indicates that the website is secure.

• Log out after each session: Always log out of your financial accounts after each session and avoid using the "remember me" feature. This will prevent unauthorized access to your account if you accidentally leave your device unattended or someone else uses the same device after you.

• Shred sensitive documents: If you have sensitive financial documents such as bank statements or credit card bills, make sure to shred them before disposing of them. This will prevent anyone from retrieving the information from the trash and using it for fraudulent activities.